We aim to get back to you within 24 hours. Alternative customer contact details for notification purposes i.e. Accessibility Help. Please select the topic you are enquiring about below. So my statement for end of August indicates my account as being up to date. He has extensive telco experience having operated at a … Log In. Vodacom repair call centre 082 1944. nope, you can't keep your telkom email address. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. or. Vodacom needs to remove the incorrect listing on the credit bureau as a matter of urgency and update my account with the payment made, else I will use this to make me famous, COMPLAINT #6240 - Billing or Collection Issues. I picked up my phone to make a phone call today, and find out my account is been suspended. This basic feature phone is designed with senior citizens in mind. Request a call back and a sales consultant will get back to you as soon as possible. Step 2. Firstly my account was in credit since December 2019. Facebook. Awaiting an urgent response. Vodacom needs to ensure that the monies I paid gets allocated to the correct account! Business in retail stores . Email the completed form to: [email protected] Download form . For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. On the net. My vodacom is paid up to date. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. The SMS told me to send the code ARR to 31050. Manage my account; My balances; My bill; My services; Check upgrade status; My orders. Simply select Vodacom (Pty) Ltd from the list of beneficiaries. ANOTHER VODACOM UNHAPPY CUSTOMER Had a bad experience today with Vodacom. I last upgraded a number during May 2015 with no problems. Make very sure your name and account number are clear and correct on the payment form so Vodacom can allocate your payment correctly. Account Number: I3748376 Since having this contract Vodacom has messed around because of payment dates and suspending my account. My Vodacom App; My account. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. Payments Contact Centre 082 17855. Vodacom Business Data will be available through all existing sales channels. 3. I arranged to make the pay date the 10th of the month, and it was confirmed. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Welcome to the Community! Vodacom account enquiry contact number . Despite that, my services were suspenses without further prior notice yesterday. Log In. I have to verify my details again!!! It happened before and should never have happened. Download form. Reviewers. Consumer complaints & negative reviews. We test out the Alcatel One Touch 2004C. Please can Vodacom provide me with the proper account number for myself as well as the bank details. Vodacom Life Insurance ... You can email us anytime. Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. Find a store . For the next 7 months nothing was deducted from my account through debit order. Email it to reactivations@vodacom.co.za or fax it to 011 546 8156 The documents required and T&Cs are specified on the Reactivation Form. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. There are plenty of ways to find your Vodacom account number without calling the call centre. VODACOM ... peter vodacom vodabucks store vodacom complaints hello peter *135*997# vodacom contract cancellation 0114306556 hello peter vodacom account in arrears. Vodacom Ticket menu item; Other menu item. 4. We can't wait for you to get involved! The email address I gave as a contact did not receive the security code you said I needed. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. Step 3. i called the next day and the customer services person said no vumatel was not down, my account was in arrears from july (Vodacom had double charged me but they were supposed to reverse the duplicate charge) i disputed this but the agent said he couldn't create a service request because his system was not working. Required to inform you about complaint approval (or reject). Create New Account. Vodacom E-school; Link App; Power Hour; Talking Points; Help & Support menu. Thereafter they did not phone or email me regarding any outstanding amounts. Executorship letter (optional) If you have the necessary information, complete the following steps: Step 1. Then I'm told my account is in arrears after a long wait. shows you how life is made better with technology and how it can be put to the best use in everyday life. Contact us. Download the deceased account management form. After the 24 th of March 2018, all old codes will be switched off. Log in or Register now! … If you're a Vodacom subscriber all you have to do is sign up and log on. Business customer Corporate customer Close Close . Easily accessible on your cellphone, tablet or computer. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Please see to it that it will not happen again. This is utterly unacceptable, discomforting and took another 45 minutes of my time to resolve an issue caused inside vodacom and not on my side. Required to inform you about complaint approval (or reject). If you're not one of our subscribers don't worry, you can still view all of the Community content. Vodacom | 9th Jul 20. Please remember to attach your proof of … The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. Vodacom Repair call centre: 082 1944. Hellopeter Business Packages and Pricing Business sign in . My Vodacom account went into arrears last month. Once again, make sure your details are correct, especially your Vodacom account number. Press alt + / to open this menu. Dear Customer, Thank you for making us aware of your complaint. Jump to. Please advise me if … As Vodacom never sorted out my bill for the previous year, I went to the bank and cancel the Debit Order. or. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Show more Report a scam or hoax. Vodacom not taking responsibility. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours Calls are FREE from a Vodacom Cellphone. International Roaming; International calling; Coverage map; Security menu item. Contact Telkom customer service. Vodacom has allowed that 2 extra accounts have been added to my account without my consent or knowledge. N001245-6) 3. Recharge your airtime using the new Vodacom prepaid recharge contact number. Mail or Gmail, you need to use the settings for web-based email. Vodacom on the other hand contacted me once to tell me that my account is in arrears for the amount of R7000.00. Vodacom will not contact you via Whatsapp to request your personal details. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. Webmail, South Africa's premier email service. If you're using a POP3 email account in your email application on your computer, you can also set it up on your phone. In one month they had not sort out my account at all. Jobs at Vodacom. 1. View My Vodacom. 2. Prefer us to call you? Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. At an ATM. At Vodacom, we know that a healthy life is one where you are able to strike a balance between a challenging and exciting professional life, and rewarding private life. Buy airtime; Buy data; Transfer airtime; Messaging. Contact us; Find a store; Vodacom community; Coverage menu item. Business in retail stores . This is the only account in my credit history that is in arrears. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Vodacom Now! On 2016/8/26 I started to pay more and was in arrears. By continuing past this page, you agree to our. Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. Suggested Posts. Step 2. Why couldn't the previous call agent not have informed the accounts department what the call relates to!? Most banks offer this facility. Find a store . I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. Our friendly consultants will be more than happy to help. It's packed with great features and info you need, including your account number. He then advised me to go into a standard bank and just give my account number to pay. 1. Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. At Vodacom Walk-in Customer Care . I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. The MyVodacom app is your go-to place for all things Vodacom. Sign Up. My old email address was closed because Microsoft said it was being accessed by someone else. The SMS told me to send the code ARR to 31050. So, with regards to my previous 3rd complaint logged, I got a call from Vodacom asking me to pay at a Vodashop- and he was still unable to provide Vodacom's bank details! Request a call back . Businesses. It further states: THE PLAN REPLACES YOUR PREVIOUS VODACOM CONTRACT....THIS … i needed to call the next day. Regards, Kindly be advised that a consultant will make contact with you in due course to assist with your query. I went to a Vodashop closest to me and I was advised that they do not take payments! Connecting for Good; Latest Stories; Grab a deal; Categories; Contact; Call Us. Step 3. i. Simply go to the counter. Customer Care and social media are unable to fix thi Follow these instructions to set up your phone for POP3 email.Please note that these instructions are based on a POP3 email account. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. For the next 7 months nothing was deducted from my account through debit order. 2. The High Court was this week turned into a battleground as lawyers representing Vodacom Lesotho and the Lesotho Communications Authority (LCA) sought to … Webmail offers you a free email address as well as free cloud storage, free sms and more. Since her passing I tried numerously to do a change of ownership, but to no avail. Not Now. in January 2011 i had all 3 my Vodacom accounts cancelled. … Support. I replied RESUB and waited a few days but nothing happened. 10. Thanks. Premium email account available with extra mailbox storage space. This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ***** -6 has been handed over to Legal Collections. Find your nearest Vodacom store online. The call center was super useless and I could not even speak to a team leader, this happened about 3 times. ! Initial Vodacom complaints should be directed to their team directly. I have tried everything. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. Email the completed form to: Deceased@vodacom.co.za. What happens after my documents have been submitted? Since then Vodacom have failed to send me an account without me asking. This action has been placed on the credit bureau and has given me a bad rating. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. My vodacom is paid up to date. Need email address. See more of Vodacom on Facebook. 1. Customer care. Despite that, my services were suspenses without further prior … Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. Qualifications: Bachelor of Accounting Science (Honours) (Unisa) and MBA (Southern Queensland University, Australia), Associated General Accountant and Commercial and Financial Accountant (SA) Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. This is truly pathetic Vodacom! You can fill out a contact form on their website www.telkom.co.za, or write a letter to Telkom, 61 Oak Avenue, Centurion, Gauteng, South Africa. The last communication I received from vodacom was 25 November 2019. Thats almost R60000 per year. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. I phoned customer services who were helpfull, confirmed again that the account was not in arrears, but that they cant reconnect it as it is a separate section and accounts are closed after 17h00. I'm unable to My contract was converted to pre-paid on 12/04/2016 (after a week of struggling to get it done) and them Vodacom just deleted the e-mail address that i have been using for years off their system. Forgot account? Email Vodacom customer service help at this email address for the fastest reply. We make people's voices heard! I get put through to accounts department. In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. truly bad service. Create New Account. From the home screen, click on the menu at top left, and select My Account. Payments Contact Centre 082 17855. This action has been placed on the credit bureau and has given me a bad rating. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. Service: Old Code: New Code: Account enquiry: NA: 137: For more info please visit Vodacom online. Business hours Monday - Friday 8am - 5pm. Vodacom email login; Message+ App; My Vodacom App. ... Easy access to the bank and cancel the debit order I3748376 since having this contract Vodacom has that!, my services with them the 20th of November 2020 Vodacom debited my account is in arrears and that must. Details are correct, especially your Vodacom account number without calling the call center was super useless and was. Opened this new account but have no access to any previous contacts you as soon as possible website! Upgrade status ; my bill ; my Vodacom is paid up to date - Billing since... Create a Vodacom email I decided to buy a new phone and take a... Never sorted out my account without my consent or knowledge could n't previous... 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